Every new lead gets a reply in under 60 seconds

What lead follow-up is

When someone asks about your offer, they hear back in under 60 seconds with a link to book. Reminders and follow-up do the rest, and every message lands in one place you can see.

Why speed matters

People who ask about an offer are often asking other businesses too. The first one to answer usually gets the conversation. A 2011 Harvard Business Review study of online sales leads found that companies that tried to reach a lead within an hour were nearly seven times as likely to have a real sales conversation with that lead as companies that waited longer. This answers for you, even when you're busy.

How it works, step by step

1. A lead comes in. Someone fills out your Facebook or Instagram lead form, fills out the form on your landing page, or calls and you miss it.
2. They hear back from you. Within 60 seconds they get a text that names your business and your offer, or an email at night. A missed call gets a text right away during texting hours.
3. They book a time. The reply links to your calendar, so they can pick a slot without calling. Our AI follow-up can answer simple questions and offer open times. Your team can step into any conversation.
4. They get reminders. Every booking gets automatic reminders before the appointment, so fewer people forget.
5. People who don't book get follow-up. A short sequence keeps checking in for two weeks, then stops.
6. You see everything. Every lead, message, booking and source sits in one CRM. Your weekly report shows leads, bookings, who showed up and what each one cost.

The texting rules we follow

• We only text people who opted in, like someone who checked the box on your form.
• Every first text names your business.
• Reply STOP and the texts stop. Reply HELP and they get your contact details.
• Texts go out from 9am to 8pm in the lead's time zone, and not before noon on Sundays. Outside those hours the lead gets an instant email instead.
• AI or prerecorded voice calls only go to people who agreed to them in writing.
• We write the opt-in wording for your forms and register your texting number with the phone carriers.

Before the carriers approve your number

Phone carriers have to approve a business texting number before it can send texts. That can take a few days or longer, and it's out of our hands. Until then, every new lead gets an instant email with your booking link, plus a call during your open hours.

The speed guarantee

Every new lead gets a reply in under 60 seconds. If our setup makes any lead wait longer in a calendar month, you get 25% off the next month's fee, once per month. The message timestamps in your CRM are the record. Before carrier approval, the instant email counts as the reply. Outages across all of Meta, our CRM provider or the phone carriers don't count. We send a test lead every Monday and time the reply.

Which plans include it

All of this comes with the Founding Partner and Domination plans. Domination adds an AI voice agent that calls back leads who gave written consent to calls. The January Rush Pack includes text follow-up, live before January 1. See pricing.